Achieving Excellence by Practicing Personal Accountability

How does accountability affect your business?  What is blame costing your company in lost productivity, reduced profits, poor communication, and decreased personal motivation? 

Have you ever heard questions like these? 

• Why do we have to go through all this change?
• Why is this happening to me?
• When is someone going to train me?
• When is that department going to do its job right?
• Who dropped the ball?
• Why can’t they communicate better?
• When am I going to find good people?
• Who’s going to solve the problem?

If so, QBQ! Achieving Excellence by Practicing Personal Accountability is on target for your organization!  QBQ! The Question Behind The Question is a powerful and practical concept that works.

Developed from the popular book of the same name, by author and speaker John Miller, QBQ! is both a training program and a tool that enables leaders and associates - at all levels - to practice personal accountability by making better choices in the moment. This helps to build a culture that eliminates blame, complaining and procrastination, allowing your organization to:

• Boost Morale
• Adapt to Change
• Enhance Communication
• Increase Productivity
• Foster Creativity
• Develop People
• Build Effective Teams
• Solve Problems

After learning to ask “The Question Behind The Question” staff members will be asking:

• What can I do now to move forward?
• What can I do to contribute?
• How can I make a difference?

Imagine the increased productivity for the entire organization and the resulting positive team attitude.

The QBQ! is delivered in a one-day or two half-day sessions using interactive training methodology.   Course materials include a copy of the book QBQ! The Question Behind The Question, a course content workbook, a CD ROM of the workshop content, and supporting tools.

Course Outline

Sessions are developed to meet the needs of management and employees while at the same time positively impacting both clients and profit.

Session I: QBQ!  A Tool for Leaders at All Levels – Defining the QBQ! understanding leadership, two myths of accountability, a picture of personal accountability,  the power of choice, our leadership role, eliminating stress.

Session II:  The “How To” of the QBQ! – The QBQ! Guidelines, eliminate complaining, stop the blame game, defeating procrastination, how leaders view problems, the foundation of teamwork, the value of action.

Session III:  Personal Accountability in Action – Adapting to change, the essence of learning, the cornerstone of leadership, understanding communication, the power of serving others, accountability - a timeless message.

Session IV:  QBQ! Creativity and Integrity – Careers require ownership, true creativity, the cost of organizational politics, characteristics of achievers, the cornerstone of success: belief, common gaps of integrity, an integrity test.